Please note: This policy applies to B2B wholesale purchases only. As a business buyer, your statutory consumer rights under the Consumer Rights Act 2015 do not apply. Returns are governed solely by this policy.
What We Accept Returns For
We accept returns in the following circumstances:
- Incorrect item received: You received a different product, model, grade, or storage size to what was ordered.
- Dead on arrival (DOA): The device does not power on or has a critical fault that was not disclosed in the listing.
- Significant undisclosed fault: A functional issue not consistent with the stated grade (e.g. a Grade A device with a cracked screen).
- Transit damage: Damage clearly resulting from transit that was not present when the item was dispatched.
What We Do Not Accept Returns For
- Change of mind.
- Cosmetic condition within the stated grade description (e.g. light scratches on a Grade B item).
- Damage caused after delivery.
- Items resold or transferred to a third party after delivery.
Return Window
Returns must be requested within 14 days of delivery as confirmed by courier tracking. Requests made after this period will not be accepted.
How to Request a Return
To initiate a return:
- Contact us at returns@deviceresale.co.uk or via the contact page.
- Include your order number, the affected item(s), and a clear description of the issue.
- Attach photographs clearly showing the fault or discrepancy.
We will respond within 2 business days. If the return is approved, we will provide a prepaid returns label. Do not return items without prior authorisation — unauthorised returns will not be accepted.
Refunds
Once we receive and inspect the returned item, we will process a refund within 5 business days. Refunds are issued to the original payment method:
- Card payments are refunded to the card used at checkout via Stripe.
- Bank transfer payments are refunded to the bank account from which payment was made.
Alternatively, at your option, we can issue a credit note to your account for use against a future order.
Replacements
Where stock is available, we may offer a replacement of equivalent specification in lieu of a refund. This is subject to your agreement.
Shipping Costs on Returns
We will cover return shipping costs for confirmed faulty or incorrect items by providing a prepaid returns label. We do not cover return shipping costs for any other reason.